Power of the People
Like many business owners, I like to give back to my local community. One of the events I attended this month (June 2010) was the “Empty Bowl Project”, hosted by A Loving Spoonful (www.alovingspoonful.org).
A Loving Spoonful provides meals to those living with HIV/AIDS. Meals are delivered by a large and enthusiastic community of volunteers.
When I purchased my ticket for this fundraising event, a ticket was mailed to my office without a service charge. Two weeks later, I received a personally handwritten card from A Loving Spoonful volunteers thanking me for buying a ticket to the event.
The day before the event, I was contacted by phone from a volunteer who wanted to confirm that I had received my ticket. When I asked what the dress code was for this event, I was put on hold and the volunteer found out the details and got back to me immediately.
Of all the events I have attended, whether for profit or not, the customer service has never been as impressive as what I experienced with A Loving Spoonful. What is your organization doing to provide the best customer service possible to your fans (volunteers, employees, customers, donors, suppliers, and collaborating partners)?
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