Going the Extra Mile
It has been unusually cold in Canada this winter. Getting away to a warm place is definitely a relief. For the past few years, I have joined my parents at their time share in Mexico. This January, we decided to go to Cabo San Jose for the first time. We were all impressed with the time share we stayed at as well as the surroundings and local town of San Jose. 
Whale watching is a recommended activity while in Cabo. There are many companies of all sizes offering a whale-watching experience. We chose the tour company Caborey because they had a large boat. Motion sickness is something I am susceptible to so I was grateful to know the likelihood of feeling ill would be much less on a bigger boat.
The tour was scheduled for two and half hours starting with a Mexican breakfast. The viewpoints on the boat as we left the port were spectacular. Part of the experience was viewing the landscape of the area, including the famous “Arch” and the surrounding rugged rock formations.
With this type of tour there is no guarantee you will see a whale or have a full-on whale experience. We were lucky; we saw a mother and baby whale fairly early on during our tour. Just as we were scheduled to head back to the pier, the crew on the boat spotted a pod of six whales. The captain of the boat turned and followed them so we could see them blow and come out of the water at least three times. The crew members were determined to make sure we had the best whale-watching experience on their own dime. They stayed out at sea at least half an hour longer than scheduled. Although there were only 30 of us on this very large three-deck boat, we were treated like royalty from the time we arrived until the time we left.
In your business, when do you make the decision to go the extra mile to make sure your clients or customers are satisfied? Creating the best customer experience can lead to exceptional referrals and repeat business.
Share your story on how you went the extra mile. Comment here.